Houssam's CV
Houssam Dahmoune
Customer Service Agent | VIP Passenger Handling
Profile summary
Customer Service Agent with 4 years of experience across 3 organizations, offering trilingual proficiency in English, French, and Arabic. Experienced in managing passenger service operations, lounge hospitality, and VIP assistance within GCC aviation environments. Committed to upholding aviation standards, resolving customer inquiries, and maintaining professional composure during peak operational periods.
Career highlights
VIP passenger handling: Delivered premium assistance and lounge hospitality to high-profile passengers in accordance with aviation service standards while maintaining discretion and comfort.
Customer inquiry management: Handled customer inquiries, complaints, and escalations across multiple brand environments while maintaining professional communication in multicultural settings.
Call center operations: Managed inbound and outbound customer communications while documenting interactions accurately using CRM and SAP systems in a fast-paced environment.
Hospitality and safety training: Completed professional development programs covering airline security, airport operation safety, and hospitality standards.
Key skills
Professional experience
Manages passenger service operations within the terminal environment, overseeing lounge hospitality and VIP assistance according to aviation standards. Coordinates travel procedures and maintains service documentation.
- Delivered premium assistance to VIP and high-profile passengers in accordance with aviation service standards.
- Welcomed, escorted, and supported passengers, ensuring comfort, discretion, and satisfaction throughout their journey.
- Handled service documentation and system updates accurately using AGSS and TSS platforms.
- Maintained composure during peak hours, delays, and irregular operations.
Handled customer inquiries and escalations across brand environments including Bloomingdale, GAP, and Mama and Papa, maintaining brand standards and communication protocols.
- Resolved customer complaints and escalations with professionalism in multicultural settings.
- Collaborated with team members to support daily customer service operations.
Delivered support for inbound and outbound customer communications while maintaining strict adherence to quality and service standards, serving clients from diverse backgrounds within a call center environment.
- Resolved customer issues efficiently while documenting all interactions accurately using CRM and SAP systems.
- Maintained professional composure under pressure during high-volume communication periods.
Education
Public Law
Foreign Languages
Certifications
Languages
English · Fluent
French · Fluent
Arabic · Fluent